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非常感谢你们选用sonicwall产品！
近期我们发现，有其他非中国区域的sonicwall产品和未含sonicwall中国区售后服务及保修的设备出现，为保护用户产品投资，保证用户享有应有的服务质量，用户在购买sonicwall产品时请要求供货商提供sonicwall的原厂供货证明，确保所购买之sonicwall产品是正品并享有原厂的售后及保修服务.
有关设备查询及出具sonicwall原厂供货证明及保修证明的办法如下：
电话查询方式：
步骤一：电话至021 6510 0909 ext 42666，
步骤二：用户提供所购设备的序列号及通信地址；
邮件查询方式：
步骤一：邮件至china_services@sonicwall.com
步骤二：用户提供所购设备的序列号及通信地址；
接受登记后，在一个工作日内，soincwall会以电邮或邮寄方式发出供货及保修证明
sonicwall非常乐意为您查验所购设备之货源保证，特此通告说明，祝愿工作愉快、顺利
广州省金牌代理： 港湾网络科技有限公司 www.harbing.com 联系电话：400-036-0060
备地Support联系电话：
Email Support
Requesting support by email is simple. Here are the steps.
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Send the email support request to Support@sonicwall.com.
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In the subject line of your email, include the serial number of the affected SonicWALL product.
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The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
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The From email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
OR
the From email address must be associated with an authorized SonicWALL Partner account.
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Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).
Once your email support case is created, you'll get a confirmation email with your case number. You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting SonicWALL Support.
Email Support for SonicWALL Anti-Spam Desktop
For help with SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions. Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ. If you need further assistance, email support is available by contacting SonicWALL Global Support at ASDSupport@sonicwall.com. SonicWALL does not provide phone support for this product. Please allow up to two business days for a response to your inquiry and remember to include in the email the Virtual Serial Number you received when you purchased SonicWALL Anti-Spam Desktop product.
Telephone Support
Unless noted, technical support is provided in English only.
North America
Available in English.
|
Country |
Toll-Free Phone Number |
Toll Phone Number |
|
United States |
+1 888.793.2830 |
+1 408.837.4317 |
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Canada (English) |
+1 888.793.2830 |
+1 408.837.4317 |
Europe, Middle East, & Africa
Available in English 7x24x365.
Available in French, German, Italian, and Spanish Monday - Friday from 7am to 7pm CET.
Available in Arabic Sunday – Thursday from 7am to 7pm CET.
|
Country |
Toll-Free Phone Number |
Toll Phone Number |
|
Afghanistan |
+44 193.257.3916 |
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Austria |
|
+43 (0)820.400.105 |
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Bahrain |
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+44 193.257.3916 |
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Belgium |
0800.78087 |
+44 193.257.3929 |
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Czech Republic |
|
+44 193.257.3929 |
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Denmark |
8088.7301 |
+44 193.257.3929 |
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Egypt |
|
+44 193.257.3916 |
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Finland |
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+44 193.257.3929 |
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France |
0800.970.019 |
+44 193.257.3927 |
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Germany |
0800.0003.668 |
+44 193.257.3910 |
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Iraq |
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+44 193.257.3916 |
|
Ireland |
00.800.7664.2925 |
+44 193.257.3929 |
|
Italy |
800.909.106 |
+44 193.257.3928 |
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Jordan |
|
+44 193.257.3916 |
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Kuwait |
|
+44 193.257.3916 |
|
Luxembourg |
|
+44 193.257.3929 |
|
Netherlands |
0800.022.8185 |
+44 193.257.3929 |
|
Nigeria |
|
+44 193.257.3929 |
|
Norway |
800.11560 |
+44 193.257.3929 |
|
Oman |
|
+44 193.257.3916 |
|
Pakistan |
|
+44 193.257.3916 |
|
Poland |
|
+44 193.257.3929 |
|
Qatar |
|
+44 193.257.3916 |
|
Russia |
|
+44 193.257.3929 |
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Saudi Arabia |
800.844.9909 |
+44 193.257.3916 |
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South Africa |
|
+44 193.257.3929 |
|
Spain |
900.811.056 |
+44 193.257.3921 |
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Switzerland |
0800.834.764 |
+44 193.257.3929 |
|
Sweden |
020.79.5750 |
+44 193.257.3929 |
|
Turkey |
|
+44 193.257.3929 |
|
United Arab Emirates |
8000.4411.869 |
+44 193.257.3916 |
|
United Kingdom |
00.800.7664.2925 |
+44 193.257.3929 |
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All Other Countries |
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+44 193.257.3929 |
Asia Pacific
Available in English, except for Japan, where support is offered in Japanese only.
|
Country |
Toll-Free Phone Number |
Toll Phone Number |
|
Australia |
1 800.35.1642 |
|
Hong Kong |
+1 800.93.0997 |
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India |
000.800.100.3395 |
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Japan |
0120.569122 |
|
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New Zealand |
800.446489 |
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Singapore |
+800.110.1441 |
Latin America
Available in English.
|
Country |
Toll-Free Phone Number |
Toll Phone Number |
|
Argentina |
0800.333.0786 |
|
|
Brazil |
0800.892.1688 |
|
|
Mexico |
01800.083.4915 |
E-Class Support 24x7 for SonicWALL E-Class Products
E-Class Products
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SonicWALL E-Class NSA Series: E5500, E6500, E7500, E8500, E8510
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SonicWALL Aventail E-Class SRA Series: SRA EX-750, SRA EX-1600/EX6000, SRA EX-2500/EX7000
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SonicWALL Global Management System (GMS)
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SonicWALL Universal Management Appliance (UMA)
North America, Latin America & Asia Pacific
Please call our Toll-Free E-Class Support phone number at +1 888.793.2840 or contact us by sending an email to EClassSupport@SonicWALL.com.
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Your call will be transferred to SonicWALL's E-Class Technical Support team.
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Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
Europe, Middle East and Africa
Please call the phone number for your country listed in the table above.
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Select the "E-Class Support" option when prompted and your call will be transferred to SonicWALL's E-Class Technical Support team.
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Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
(责任编辑：admin) |
